Choosing an Outsource Partner
When you hire an outsource service provider, you are choosing a business partner in which you are placing your trust. Because of this, it is very important to choose your outsource partner carefully. Having a trusted outsource partner as part of your team will give you a strategic advantage. With the right outsource partner, you will have the ability to react quickly to opportunities with the confidence and the resources you need in order to win business and provide superb products and services.
Things to Consider Before You Hire
What methods does the provider use to communicate?
Is the provider from another country? Do they understand your culture, customs and building codes? Are they fluent in your language?
Is the provider in or adjacent to your time zones?
→ ARC responds to all emails and phone calls within 24 hours. We also use Zoom and Microsoft Teams to hold virtual meetings.
→ We are based in Southern California in the United States. We communicate using the English language and are well educated to understand American building codes. Certain staff at ARC are fluent in both English and Spanish.
→ We are in the Pacific time zone.
STABILITY + RESOURCES
Is the provider financially stable? Will they be in business when you need them to deliver on time?
Do they have the resources (staff, expertise, equipment, history, etc.) available to meet your deadlines?
How well does the provider's operation scale in peak demand situations?
Are the services provided comprehensive or will you need multiple partners?
→ ARC has continued to grow its income and client network every single year since 1997. For 25 years we have developed our company into one that helps others to build itself.
→ Half of our staff has been with ARC for 10+ years. Our professionals are more than qualified to take on your projects during demanding situations.
→ 11 services, 1 client. View our Services to see how we make life easier for you.
Is the provider using the latest technology? Does the firm provide real value in improving your efficiency, communications and quality of work product?
→ View our Tech page to see the highest quality tools we own for building documentation, as well as the latest programs we use to develop your projects.
EXPERIENCE + EXPERTISE
Does the provider have experience working on your project type; and can the firm provide references to illustrate relevant project experience?
Is the provider an expert in their field?
Do license architects oversee operations?
→ Before you hire ARC, we send you an SOQ with our qualifications, which includes examples of other projects we have completed similar to yours. We do this to demonstrate our abilities.
→ View our About page to see information on our expertise.
→ We have two senior level licensed Architects who oversee all operations.
QUALITY OF SERIVCE + PRODUCT
What commitments is the provider willing to make regarding customer service?
What methods does the provider use to ensure quality?
→ View our company's Client Bill of Rights to see how we handle customer service.
→ For our various types of services, we have developed our own QA-QC (Quality Analysis Quality Control) method of checking all our work to ensure that you have the most accurate deliverable.
U.S. Institute of Building Documentation/LOA Certified