What to consider
Choosing an Outsource Partner
When you hire an outsource service provider, you are choosing a business partner in which you are placing your trust. Because of this, it is very important to choose your outsource partner carefully. Having a trusted outsource partner as part of your team will give you a strategic advantage. With the right outsource partner, you will have the ability to react quickly to opportunities with the confidence and the resources you need in order to win business and provide superb products and services.
Things to Consider Before You Hire
What methods does the provider use to communicate?
Is the provider from another country? Do they understand your culture, customs and building codes? Are they fluent in your language?
Is the provider in or adjacent to your time zones?
STABILITY + RESOURCES
Is the provider financially stable? Will they be in business when you need them to deliver on time?
Do they have the resources (staff, expertise, equipment, history, etc.) available to meet your deadlines?
How well does the provider's operation scale in peak demand situations?
Are the services provided comprehensive or will you need multiple partners?
Is the provider using the latest technology? Does the firm provide real value in improving your efficiency, communications and quality of work product?
EXPERIENCE + EXPERTISE
Does the provider have experience working on your project type; and can the firm provide references to illustrate relevant project experience?
Is the provider an expert in their field?
Do license architects oversee operations?
QUALITY OF SERIVCE + PRODUCT
What commitments is the provider willing to make regarding customer service?
What methods does the provider use to ensure quality?
U.S. Institute of Building Documentation/LOA Certified