Client Focus

You are the focus of all we do. We view ourselves as an extension of your team – your strategic partner. We are fully committed to your success. We guarantee that all phone calls and e-mails will be promptly returned. We will provide courteous and professional service. And, above all, we will produce the highest quality product each and every time to support you as you fulfill your business commitments and grow your business.

ARC’s Client’s Bill of Rights:

You have the right to expect we will honor our commitments to you
We realize you make commitments to others based on our commitments to you. In order to be your “Trusted Outsource Partner,” we must honor our commitments to you.

You have the right to expect on-time delivery
We commit to delivering your project on time.

You have the right to expect high quality work
We commit to utilizing our TOTALcheck Quality Assurance System to ensure you receive the highest quality work.

You have the right to expect high quality service
We value excellence, responsiveness, reliability and follow-through. We commit to all of these values.

You have the right to be informed.
We commit to keeping you informed with regularly scheduled updates as to the status of your project.

You have the right to expect a timely response to your communications
We will respond to all your communication within a 24-hour period.

You have the right to expect us to be proactive, to ask questions and seek answers.
As a professional consultant, we promise we will complete your project on time without the need for your constant intervention.

You have the right to privacy and confidentiality
At your request, we will work invisibly in the background as an extension of your staff. Your designs and instruments of service will never be compromised or shared with others.

You have the right to be heard.
At the completion of every project, you have the opportunity to grade our performance through our SCOREcard Client Survey. Your comments are very important to us and your feedback will be used to enhance our business operations and service.

Service is the foundation of ARC, and as such, we want our clients to become familiar with the ARC Client’s Bill of Rights. If you believe ARC has not met these commitments, please contact the President and CEO John M. Russo, AIA, or notify us via e-mail at . We will make all reasonable efforts to determine and correct the problem promptly.